Privacy Policy for Level2Energy.com
1. Introduction
Level2Energy.com is firmly committed to protecting the privacy, confidentiality, and security of the personal data entrusted to us by our users. We understand the importance of preserving personal rights and maintaining transparency about how information is collected, used, and shared. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection legislation.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to personal data collected through the Level2Energy.com website, associated communication, and services offered. For the purposes of applicable data protection laws, Level2Energy.com is the data controller, responsible for determining the manner and purpose for which your personal data is processed.
By accessing or using our services, you acknowledge your understanding of this Privacy Policy. You may contact us with any questions regarding this policy at [email protected].
3. Categories of Data We Process
We collect a range of personal data that may include, but is not limited to, the following categories:
3.1. Usage Data
Data automatically collected through your interaction with our website, such as browser type and version, operating system, IP address, referring URLs, pages visited, time on site, and session behavior.
3.2. Account Data
Information provided during account creation or registration, such as full name, residential or business address, email address, and phone number.
3.3. Profile Data
Information related to your preferences, on-site behavior, purchase history, and chosen settings. This may be derived from direct interactions or inferred through analytics.
3.4. Communication Data
Records of correspondence between you and Level2Energy.com, including customer support inquiries, service feedback, and contact form submissions.
3.5. Technical Data
Details about the device(s) you use to access our website, such as device model, hardware version, browser configuration, network information, and system performance indicators.
3.6. Transaction Data
Financial and payment-related information, such as billing details, payment method (processed via third-party providers), delivery or fulfillment data, and order history.
3.7. Preference Data
Marketing preferences, consent for direct communications, participation in promotional events, product interest indicators, and opt-in/opt-out statuses.
4. Legal Bases for Processing
We process your personal data only when we have a valid legal basis to do so. These may include:
– Consent: Where you have explicitly provided consent (e.g. subscribing to newsletters).
– Contractual Necessity: Where data processing is required for the performance of a contract with you, such as completing a purchase.
– Legal Obligation: Where processing is necessary for compliance with a legal obligation.
– Legitimate Interests: Where we have a legitimate business interest that does not override your rights and freedoms (e.g. improving customer experience, preventing fraud).
5. Your Rights
In accordance with GDPR, CCPA, and other applicable laws, you are entitled to exercise the following rights regarding your personal data:
– Right of Access: Obtain confirmation whether we process your data and receive a copy.
– Right of Rectification: Have inaccurate or incomplete personal data corrected.
– Right to Erasure: Request deletion of your data where legally applicable.
– Right to Restrict Processing: Request us to temporarily halt processing under certain conditions.
– Right to Data Portability: Receive your data in a structured, machine-readable format, and transfer it to another controller.
– Right to Object: Object to data processing based on legitimate interests, marketing, or profiling.
– Right not to be Subject to Automated Decisions: You have the right not to be subject to a decision based solely on automated processing that significantly affects you.
To exercise your rights, please contact us at [email protected]. We may require identity verification prior to fulfilling your request.
6. Security Measures
We take rigorous security measures to protect the integrity and confidentiality of your personal data, including but not limited to:
– SSL encryption for data in transit
– Role-based access controls for internal users
– Regular data backups and redundancy protocols
– Secure hosting infrastructure
– Employee training on data protection and compliance
– Monitoring for unauthorized access attempts
7. International Transfers
If personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with data protection regulations, such transfers are carried out in compliance with applicable laws. We rely on Standard Contractual Clauses (SCCs) and other legally recognized mechanisms to ensure the data’s adequate protection across borders.
8. Data Retention
Personal data is retained only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Estimated retention periods by data type are as follows:
– Account Data: Retained for the duration of the account and up to 5 years after closure.
– Transaction Data: Kept for 7 years in compliance with tax and financial reporting standards.
– Communication Data: Kept for up to 3 years.
– Usage and Technical Data: Retained for analytics purposes for up to 2 years.
– Marketing and Preference Data: Retained until consent is withdrawn or after a period of inactivity, not exceeding 24 months.
9. Cookie Policy
Level2Energy.com uses cookies and similar technologies to optimize the user experience. Cookies may fall under the following categories:
– Essential Cookies: Required for the core functionality of our site, such as securing logins and processing transactions.
– Functional Cookies: Enable personalization such as remembering language settings or form preferences.
– Performance and Analytics Cookies: Collect anonymized statistical data to help us understand site usage and improve performance.
– Marketing Cookies: Enable tracking across websites to deliver more relevant advertisements based on your interests.
10. Cookie Management and Compliance
We comply with the GDPR and CCPA cookie consent requirements. On your first visit to our site, you will encounter a cookie banner requesting your consent to non-essential cookies. You may manage or reject cookie categories at any time via the cookie preferences interface.
To exercise CCPA rights (e.g., opting out of the sale of your personal information), a dedicated opt-out mechanism is available within our cookie settings and footer disclosure links.
11. Children’s Privacy
Our website and services are not directed to, nor do we knowingly collect personal information from, children under the age of 13. If we become aware that we have collected personal data from such a child without verified parental consent, we will take appropriate steps to delete that information.
12. Updates to This Policy
We reserve the right to modify this Privacy Policy at our discretion to reflect changes in practices, technologies, legal requirements, or for other operational reasons. Any material changes will be communicated via appropriate channels, such as website banners or direct communications. Your continued use of Level2Energy.com after such updates constitutes your acknowledgment and agreement to the revised policy.
13. Contact Information
For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us at:
Email: [email protected]
Website: https://www.level2energy.com
We are committed to addressing your concerns promptly and transparently.
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This Privacy Policy demonstrates our commitment to compliance with GDPR, CCPA, and global privacy standards. Your data privacy is central to our operations, and we encourage you to reach out to us at [email protected] for additional clarification or to report any privacy-related concerns.