Privacy Policy for Level 2 Energy
1. Introduction
Level 2 Energy (“we,” “our,” or “us”) is firmly committed to protecting the privacy and personal data of our customers, users, and visitors (“you”) who interact with our website, level2energy.com. We recognize the value of your privacy and are dedicated to ensuring transparency regarding the collection, processing, and safeguarding of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with all applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through level2energy.com and any associated services, communications, and transactions. For the purpose of data protection laws, Level 2 Energy is the “data controller,” meaning we determine the purposes and means of processing your personal information.
3. Categories of Personal Data We Process
We collect and process various categories of data, depending on your interactions with us:
3.1 Usage Data
Information related to your use of the website, including IP address, browser type and version, device identifiers, pages visited, time spent, referring pages, and interaction data.
3.2 Account Data
Personal details provided during account creation or registration, including your full name, physical address, email address, telephone number, and authentication credentials.
3.3 Profile Data
Information related to your preferences, purchase history, product interests, and behavior on level2energy.com, which allows us to personalize your experience.
3.4 Communication Data
Records of correspondence between you and us, including support queries, chat messages, inquiries, and any follow-up communication.
3.5 Technical Data
Device type, operating system, language settings, time zone, browser plug-in types and versions, and system configurations used to access our services.
3.6 Transaction Data
Details about orders and purchases you make through level2energy.com, including payment methods (excluding full credit card numbers), billing addresses, delivery preferences, and transaction history.
3.7 Preference Data
Marketing preferences, opt-in/opt-out decisions, product interest categories, and consent records relating to promotional communications.
4. Legal Bases for Processing
We process your personal data only when there is a lawful basis under relevant data protection laws. These include:
– Performance of a Contract: To fulfill transactions, orders, and user account services.
– Consent: When you grant explicit permission, e.g., for marketing communications or cookies.
– Legal Obligation: For compliance with legal or regulatory requirements.
– Legitimate Interests: Where our interests in managing our business operations and website do not override your individual rights and freedoms. This includes fraud prevention, user analytics, and service enhancement.
5. Your Rights
As afforded by applicable data protection legislation, you have the following rights in relation to your personal data:
– Right of Access: You have the right to request a copy of your personal data we hold.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You can request the deletion of your data in certain circumstances (“right to be forgotten”).
– Right to Restriction: You may request to limit processing of your data under specific conditions.
– Right to Data Portability: You can request to receive your data in a structured, commonly used format for transfer to another provider.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, contact us at: [email protected].
6. Security Measures
We implement stringent technical and organizational measures to ensure the confidentiality, integrity, and availability of your data. These measures include:
– End-to-end encryption of sensitive data in transit and at rest
– Secure user authentication protocols and role-based access controls
– Regular data backups and integrity checks
– Internal staff training on data protection policies and secure handling procedures
– Data minimization and access limitation practices
7. International Transfers
Certain data may be stored or processed in jurisdictions outside your own. When transferring personal data internationally, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or ensuring data transfers comply with applicable laws in the region of transfer. We take all necessary steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
8. Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Specific data retention periods include:
– Account Data: Retained as long as your account remains active and for up to 6 years after account closure
– Transaction Data: Retained for 7 years as required by financial regulations
– Communication and Support Records: Retained for 3 years following the last interaction
– Usage and Technical Data: Retained for 26 months for analytics and system optimization
– Preference and Profile Data: Retained until you withdraw your consent or object to processing
9. Cookie Policy
level2energy.com uses cookies and similar technologies to enhance user experience, analyze site performance, and facilitate personalized content and ads. Our cookies fall into the following categories:
– Essential Cookies: Required for basic site functionality and security.
– Functional Cookies: Enable site preferences and user customization.
– Analytics Cookies: Collect aggregated data to improve website performance.
– Performance Cookies: Help us measure usage patterns, load times, and navigation workflows.
10. Cookie Management and Compliance
We offer a cookie banner and preference center that allows users to manage cookie consent settings in accordance with GDPR and CCPA requirements. You may opt in or out of certain categories of cookies from your first visit and at any subsequent time. Additionally, most browsers allow users to manage their cookie settings at any time.
If you are a California resident, you have the right to opt out of the sale of your personal data by managing your cookie settings or submitting a request using the contact details below.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect, store, or process personal data from children. If we become aware that personal data from a child under 13 has been collected inadvertently, we will take immediate steps to delete such data.
12. Policy Updates
We reserve the right to modify this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on level2energy.com and, where appropriate, communicated to you via email or onsite notifications. We encourage users to review this page periodically for the latest information.
13. Contact
For any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
Website: https://level2energy.com
We are committed to maintaining robust privacy standards and ensuring your trust in how we manage your personal information. If you believe your privacy rights have been breached or have any concerns, please do not hesitate to reach out.